Preparing case managers for the demands of supportive housing work requires more than technical training. This brief highlights Housing Works’ approach to onboarding case managers in supportive housing programs. The model combines technical training with trauma-informed practices, self-care strategies, and organizational value alignment to prepare staff for the complex demands of homelessness services. By investing in structured onboarding and staff well-being, the program aims to strengthen service quality, reduce burnout, and improve long-term staff retention.
Housing Works’ Onboarding Orientation for Case Managers
Homelessness Policy Research Institute
Year: 2026