The goal of this project was to create an instrument that measures organizational capacity to develop and operate high-quality supportive housing. It grew out of work by the Conrad N. Hilton Foundation and other Los Angeles foundations, nonprofits, and governments to end and prevent chronic homelessness using a multipronged strategy that included grants and technical assistance to develop capacity to build and operate supportive housing in underserved areas of Los Angeles County. As no tool existed to assess whether the investment in capacity building was indeed creating greater capacity, the Hilton Foundation funded the Corporation for Supportive Housing’s Los Angeles office (CSH-LA) to hire a firm to create one. CSH-LA contracted with the Urban Institute for this purpose. The result is the Supportive Housing Organization Capacity Assessment Tool (SHOCAT). The SHOCAT can serve three purposes: organizational self-assessment, organizational evaluation, and communitywide system capacity assessment. The tool is currently being programmed by CSH into an online assessment. We will update this report with a link to the tool when it is ready.
Supportive Housing Organizational Capacity Assessment Tool